Abbey Web Hosting - Welcome to your webspace!

Welcome to your webspace!

This is the default holding page for your new website. You may overwrite this holding page as detailed below.

IMPORTANT:
Make sure you upload your files to the PUBLIC_HTML or www directory on the server otherwise they will not be visible on the internet. Also, please be sure that your homepage is saved as an "index" file e.g., index.htm, index.html, etc. We suggest you download ftp surfer here if you do not already have an ftp client.

Getting Started

The very first step is to change your domains dns to the following name servers:

ns1.abbeywebhosting.co.uk
ns2.abbeywebhosting.co.uk

Note: If you purchased your domain from us we will do this step for you.

After your dns changes have been made please allow 24-48 for your dns to propagate worldwide. During this initial 24-48 hours your site will be working one minute then be offline the next. If after two days your site is still not working contact us ASAP.

*NOTE: By default you have no email address setup. The main username may look like it's a setup email, but if you wish to use it you will need to add it as an email account within cPanel.

Uploading to your site
You can begin uploading to your account now by using a ftp client or cPanel's File Manager. If you are using an ftp put in your sites ip address under the "host address" field. Once your ftp is connected go into the "public_html" folder and begin uploading to your site. To replace the default place holder page you must upload an index.html in all lowercase lettering.

Control Panel And Important Links
Note: "yourdomain.com" should be your sites IP address until your dns has proprogated.

Your control panel is located at http://yourip/cpanel or after proprogation yourdomain.com/cpanel
Your webmail is located at http://yourdomain.com/webmail (won't work for first 24-48 hours)
You can view your site before the dns has proprogated at http://iphere/~usernamehere/

Note: Don't forget the trailing / and the ~

Ticket support
The quickest and best way to get all problems solved and more complicated questions answered is by going to the Support Area of Abbey Web Hosting website and consulting the knowledgebase or raising a support ticket.

The second you submit your ticket to us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down and possibley ignored completely.

Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed.

Billing
Your web hosting fee will be billed automatically monthly, quarterly, bi-annually or annually from the date of purchase.

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